The second-hand marketplace Members Share Frustration Over Size Changes
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has revised its sizing categories for women's and children's clothes but did not contact all users about the change.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms claiming that product pages now present a modified sizing category than originally posted due to the recalibration.
Vinted explained the updated approach better aligns with similar services.
It has advised users to examine their items and manually change the size when needed, resulting in member annoyance.
Size Classification Updates
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size was formerly size 12 but is now a UK 16-18.
User Experiences
Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Manual Updates
A different user, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Marketplace Information
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, the service retracted a modification to its shipping options due to shopper criticism.
